Best Social Media Tools for Online Business

Best Social Media Tools for Online Business

Business owners, irrespective of their company's size, acknowledge the vital role of engaging with social media.

Navigating through the plethora of available social media platforms and tools can be overwhelming, especially when aiming to select the most fitting option or managing several platforms simultaneously.

Instead, the recommended approach is to integrate platforms and tools that resonate with your target audience and align with your business objectives. It's crucial to factor in your customer base, encompassing both existing and potential individuals – considering their demographics, locations, and online activities.

This article will delve into seven diverse types of social media platforms, some of which might be unfamiliar or previously overlooked as social media platforms.

Subsequently, we will delve into well-known social media platforms like Facebook and YouTube.

Following that section, we'll present three practical tips for navigating these platforms and curating engaging content. Afterward, we'll explore social media management tools and the key considerations to bear in mind while seeking the most suitable tool(s) for your specific needs.

There are seven types of social media.

You have likely heard of Facebook, Instagram, Pinterest, Twitter, and other similar platforms, but these platforms only provide a glimpse of what is available.

This section will cover seven different types of social media platforms and networks, beginning with the ones you are most familiar with and gradually exploring less familiar options.

Social and media-sharing networks are platforms that facilitate the sharing of content online.

Social networks and media sharing networks were initially kept separate, but due to their similarities in functionality and usage, as well as some overlap in platforms, it was decided to combine them for clarity. These platforms have transformed various aspects of modern life into online experiences.

Social media platforms such as Facebook, Snapchat, Twitter, and YouTube are utilized for connecting with brands and individuals online, as well as sharing various forms of media such as articles, photos, and live videos.

These platforms offer a wide range of benefits for businesses, including increasing brand awareness, conducting market research, generating leads, building relationships, and providing customer service.

In the upcoming discussion, we will explore the various platforms and analyze their strengths to assist you in deciding if they align with your needs.

Blogging and other publishing networks are common methods of online content creation.

Blogging and publishing networks include platforms such as Medium, Tumblr, and WordPress. WordPress is considered the more traditional platform, while Tumblr is categorized as a microblogging service (some individuals also consider social media platforms like Instagram and Twitter to fall under microblogging). Medium is an exemplary model of an interactive, social publishing platform.

Audiences visit these networks to engage with content, explore content, and share their creations.

Businesses can utilize social media platforms to interact with their target audience, enhance their brand presence, and drive customer acquisition and sales.

As a business owner, reading comments on articles can help you understand your audience's sentiments while posting your content can establish you as a thought leader.

Bookmarking and content curation networks are platforms that allow users to save and organize online content.

Bookmarking and content curation websites, like

Audiences utilize these networks to discover, distribute, and save popular content. Occasionally, audiences participate in discussions, such as by leaving comments on a Pin on Pinterest. However, primarily, these sites are utilized for seeking ideas and inspiration.

Businesses utilize these networks to enhance brand visibility, engage with customers, and drive traffic to their websites. For instance, as a jewelry seller, one could share their creations on Pinterest and also save Pins related to topics that appeal to their target audience, such as women's fashion or beauty.

To increase the shareability of your content, it is important to optimize the images and headlines. Additionally, ensure that the graphics or photos being utilized are of high quality. This will positively present your products or services both literally and figuratively.

Consumer Review Networks

Consumer review networks serve as specialized platforms like TripAdvisor and Yelp, elevating the conventional review experience by offering dedicated spaces for reviews. These websites serve as hubs frequented by individuals actively seeking and sharing reviews, significantly increasing the chances of potential customers encountering both favorable and unfavorable opinions about your business.

These platforms have become go-to resources for audiences in their quest for insights into various brands, products, and services. Leveraging consumer review networks can prove beneficial for businesses in multiple ways:

  1. Leveraging Positive Reviews: Embrace positive reviews as compelling evidence substantiating the quality of your products or services. Highlighting these favorable opinions reinforces the credibility of your claims and helps build trust among potential customers. Share these positive experiences to showcase the strengths of your offerings.
  2. Addressing Negative Reviews: When faced with negative feedback, consumer review networks provide an opportunity for transparent and proactive customer service. Publicly addressing concerns demonstrates your commitment to resolving issues and showcases your responsiveness. Showcasing excellent customer service skills in resolving these issues can significantly impact potential customers' perceptions.

By actively engaging on these platforms, businesses can not only reinforce positive perceptions but also mitigate negative impressions, thus shaping a more favorable overall reputation. Embracing consumer review networks as platforms for genuine interactions can foster trust, loyalty, and positive word-of-mouth among both existing and prospective customers.


Discussion Forums

Discussion forums, such as Digg and Quora, provide a platform for open and honest discussions.

Audiences visit forums to seek or exchange information, news, or opinions, and to engage in conversations.

Discussion forums are valuable for market research. They provide honest and unfiltered opinions about your brand. These opinions can be harsh at times, but they are always useful.

Advertising on forums is also an option, but it is important to carefully follow the guidelines to avoid being banned from the site. For instance, many discussion forums have a requirement to keep advertisements separate from regular posts.

Social Shopping Networks

Social Shopping Networks, considered a basic feature in today's e-commerce landscape, such as Etsy, seamlessly merge traditional online shopping with a social interactive element. Drawing from my experience managing an Etsy shop for a client, I witnessed the immense value these platforms hold due to their established customer base. Visitors frequent these networks with the primary intention of shopping, often poised to make a purchase. Leveraging these platforms not only facilitates sales but also integrates a built-in marketing component owing to the platforms' existing user base.

Audiences flock to social shopping networks for multifaceted reasons, ranging from tracking favorite brands and sharing products to staying abreast of current trends and making seamless purchases.

For businesses, these networks offer a unique avenue to bolster brand recognition and engagement. Platforms like Etsy provide tools allowing businesses to amplify their brand presence, such as creating and distributing coupons to customers via email. Additionally, integrating with these social shopping networks empowers businesses to tap into a ready-made community of engaged shoppers, leveraging their interest and intent to purchase.

Notably, some mainstream social media platforms have incorporated these e-commerce features into their functionality. For example, Pinterest offers "Buyable Pins," enabling users to purchase items directly through the platform, while Instagram provides a "Shop Now" call-to-action, streamlining the purchasing process within the social space itself.

The convergence of social interaction and e-commerce within these networks presents a promising avenue for businesses to not only expand their reach but also nurture a more interactive and engaging relationship with their customer base. Embracing these social shopping platforms can significantly augment a brand's visibility and sales potential in today's digitally connected marketplace.


Niche Networks

Niche networks, such as Goodreads for Books and Houzz for home design, have a more targeted approach to specific interests.

While it is possible to find groups on other social networking sites dedicated to these topics, niche networks offer audiences a wide range of content focused solely on their specific interests.

Audiences utilize niche networks to obtain information on a specific subject and to engage with like-minded individuals who share their interests.

Businesses have the opportunity to utilize niche networks to reach a specific and interested audience.

An in-depth examination of social and media sharing networks.

We encourage you to consider different social media sites, but it's also important to include traditional networks in your package. In this section, we will provide more information about them.

Here are overviews of the main social media platforms that you may be considering adding to your marketing plan.


Facebook stands as the paramount social media giant, boasting an extensive user base, rendering it an indispensable platform in any social media strategy. It serves as a multifaceted tool for advertising, lead generation, and nurturing customer relationships. Users relish the liberty to craft diverse content formats, encompassing images, videos, and text, fostering the potential for robust audience engagement and positive responses.

Instagram, with its youthful user demographic, presents a lucrative space for businesses aligning with this target audience. This visually-centered platform prioritizes graphics, enabling spontaneous and unfiltered content creation, notably through its Stories feature. Consumer-centric industries such as beauty, food, and retail flourish here, leveraging the visual appeal that resonates strongly with Instagram's audience.

LinkedIn, catering predominantly to professional networking and job pursuits, diverges from traditional social media by focusing less on social engagement features. Nonetheless, its forte lies in facilitating longer-form content through its publishing platform, ideal for detailed and informative posts that resonate with its professional user base.

Pinterest, predominantly populated by female users, offers a goldmine for businesses targeting this demographic. With Pins serving as direct gateways to websites, individual pages, or products, businesses witness a surge in website traffic. The platform's Promoted Pins further empower businesses to precisely target specific user demographics, amplifying their reach effectively.

Twitter thrives on concise, text-based content yet remains versatile, accommodating photos and videos. Catering to fast-paced industries, it acts as a hotspot for announcements, breaking news, and crucial messages. Its diverse sub-communities foster opportunities for businesses to engage with their audience authentically, allowing for targeted and tailored content dissemination.

Each platform offers distinct advantages and caters to varied content types, emphasizing the need for a nuanced approach to content creation, scheduling posts, and maximizing social engagement across diverse social media landscapes.




YouTube, renowned for its key features catering to video content creation, stands out as a versatile platform accommodating a diverse range of content styles, including graphics and text-based elements, all without necessitating advanced videography skills. It serves as a prime hub for various industries such as beauty influencers, home service providers, medical professionals, and product creators, allowing them to adeptly disseminate information that thrives in video format, surpassing the limitations of photos or text alone.

Businesses proficient in crafting DIY guides, educational materials, or service/product tutorials can leverage YouTube's expansive reach and engagement potential. Leveraging these content strategies on YouTube can substantially enhance brand visibility, educate the audience, and establish industry authority.

In addition to its content-friendly ecosystem, YouTube also offers robust analytic tools, enabling creators to glean valuable insights into audience behavior, engagement metrics, and content performance. This data-driven approach empowers businesses to refine their content strategy, tailor future content based on audience preferences, and optimize for enhanced viewership and engagement.

YouTube emerges as an indispensable platform for businesses seeking to leverage the power of video content, offering a space where creativity, informative content, and strategic planning converge to captivate audiences, bolster brand presence, and drive meaningful engagement.

Consider the sequence in which customers are utilizing social media platforms.

Customers may discover your brand or make their initial purchase through Instagram, then continue to stay updated on your latest products by following you on Pinterest or visiting your Facebook page to learn more about your brand's background.

Here are three tips for experimenting with social media content.


  1. Diversify Content Formats: Social platforms boast the capability to handle diverse content types, spanning from images to videos and beyond. It's prudent to embark on a journey of content experimentation, testing various formats to gauge their effectiveness and resonance with your audience. Embracing experimentation and learning from potential missteps form an integral part of refining your social media content strategy.
  2. Competitor Insight and Learning: Keeping tabs on your competitors' activities can offer invaluable insights. Observing their strategies, content approaches, and audience interactions can serve as a source of inspiration and learning. Analyzing your competitors' successes and failures can guide your content experiments and inform your strategic decisions.
  3. Harness Analytics for Optimization: Leveraging the analytics tools inherent in each platform is pivotal for assessing the performance of specific posts and comprehensively evaluating the platform's effectiveness for your brand. Analyzing metrics such as engagement rates, reach, and audience demographics aids in gauging content efficacy, allowing for strategic adjustments and optimizations.

By embracing a spirit of experimentation, studying competitor activities for insights, and harnessing the power of analytics, businesses can navigate the dynamic landscape of social media with a more informed and strategic approach. These tactics enable brands to refine their content strategies, enhance audience engagement, and foster meaningful connections across diverse social platforms.


Determining the necessary functions of your social media management tools.

Determining the necessary functions of your social media management tools is pivotal in optimizing your brand's online presence and streamlining your marketing strategy.

Once you've identified the social media platforms that align best with your brand, the subsequent step is to discover powerful tools that facilitate efficient account management and drive growth, aiding in executing successful marketing campaigns.

Social media management tools encompass a wide array of functionalities, including content creation, curation, scheduling, publishing, and in-depth analytics analysis. These robust tools streamline and automate various social media marketing tasks, ensuring the seamless delivery of optimized content to your audience, aligning with your strategic marketing campaigns.

Moreover, these tools often integrate collaboration tools, fostering teamwork and cohesion among team members involved in managing social media accounts. Features such as shared content calendars, collaborative workflows, and permission settings promote effective collaboration, ensuring a unified approach to content creation and dissemination across different platforms, essential for executing your marketing campaigns seamlessly.

Furthermore, social media management tools offer valuable insights through analytics, aiding in the assessment of marketing strategies. They enable the measurement of campaign performance, providing valuable data to refine future strategies and enhance the effectiveness of marketing campaigns.

In summary, robust social media management tools are indispensable assets for executing successful marketing campaigns. These tools streamline operations, promote collaboration among team members, and provide crucial insights to drive growth and success in the dynamic landscape of social media marketing.


The tasks include curating content and posting on social media.

Tools for curating content and posting to your social media platform offer a variety of features, including:


  • Smart queues are created automatically based on audience activity and/or past performance to optimize posting schedules.
  • Auto-posting is a method where you schedule content to be published on your platforms at specific times.
  • Content is curated and suggested based on audience, interests, or history.
  • The media library allows you to store your images and videos, including your branded graphics, for easy addition to your posts.
  • RSS feeds allow users to stay updated with their favorite publications and easily share their content on social media platforms.
  • Use a search engine to find stock photos that are suitable for your content.


Posting tools often include the feature of auto-fill, where your best-performing posts are automatically used to fill any gaps in your queue. It is up to you to decide whether or not you want to utilize this feature. You may choose to intentionally leave some spaces in your posting schedule or exclude certain posts from being recycled, regardless of their performance.

Relationship Building and Customer Relationship Management (CRM) are important aspects of business strategy.

To effectively manage your customer database, a social media tool with integrated CRM functionality is necessary. Some features of these tools may include:


  • Increase referral and lead generation by utilizing social media platforms.
  • Interact with your customers by reaching out and actively listening to them.
  • Search for influencers to establish connections with influential figures in your industry.
  • Store and update customer profiles.


CRM tools provide the opportunity to enhance customer service and develop stronger relationships.


For larger teams engaged in customer or social media projects, the utilization of social media management tools with robust collaboration features becomes imperative.

These tools facilitate seamless collaboration among team members, enabling joint efforts across diverse tasks, encompassing content creation, social media management, and routine assignments. Centralizing all communications and projects ensures easy access for team members, fostering efficient collaboration and synergy.

Furthermore, these tools often offer a variety of organization options, allowing larger teams to streamline workflows and manage tasks effectively. Features such as customizable project boards, task assignments, and progress tracking contribute to enhanced organization and productivity among team members.

Analytics and Reporting

Regular monitoring of social media analytics is pivotal for the effective execution of social media marketing strategies, necessitating adjustments as required.

Monitoring progress through analytics is indispensable to ascertain the efficacy of actions taken. Failure to monitor could result in the inadvertent discontinuation of a successful strategy or persisting with an ineffective and resource-draining approach.

While most social media platforms offer analytics, certain social media management tools encompass more comprehensive analytic features. These tools not only provide in-depth insights but also offer the convenience of accessing analytics from multiple platforms in a unified interface, obviating the need for individual logins.

For individuals placing particular emphasis on analytics, it's crucial to consider a few key factors when selecting a social media management tool, especially if managing larger teams, including organizational capabilities and collaborative functionalities.

Once the reports are clear and readable, they can be downloaded and shared with clients, management, or other team members without any necessary edits. Certain tools not only provide measurements of results but also offer recommendations for improving performance.


The software offers a variety of integrations and unique features.

If you require additional features and functionalities, consider seeking a social media management tool that offers integrations and distinctive capabilities. For instance:


  • Perform competitor analysis to gain insights into your competition's strengths and weaknesses.
  • Our landing page builder allows you to have complete control over directing your audience.
  • Facebook contest apps allow users to create a Facebook contest directly from the management tool.
  • Platform management tools offer comprehensive features, including the ability to easily follow or unfollow individuals on Twitter.


All-in-One Tools

When it comes to managing your social media presence, the decision to opt for an all-in-one social media management tool depends on various factors, including your existing CRM (Customer Relationship Management) system and your preference for utilizing each platform's native analytics.

If you already have a robust CRM manager or find the analytics offered within individual social media platforms adequate for your needs, the necessity for an all-in-one tool might seem redundant. However, for those seeking a comprehensive and convenient solution to streamline their social media efforts, an all-in-one social media management tool could offer substantial benefits and efficiency gains.

These all-inclusive tools amalgamate a myriad of functionalities, ranging from content scheduling, analytics, community engagement, and performance tracking, all within a single platform. They act as centralized hubs, allowing users to manage multiple social media accounts simultaneously, enabling content creation, scheduling, and publishing across various platforms from a unified interface.

Moreover, beyond simplifying content management and scheduling, these tools often provide advanced features such as social listening, sentiment analysis, competitor tracking, and robust analytics. They furnish in-depth insights into audience behavior, engagement metrics, and content performance, offering a holistic view of your social media landscape. Additionally, they may integrate CRM capabilities, providing a comprehensive overview of customer interactions and engagement across social channels.

The convenience of having all essential social media management functions consolidated into one platform streamlines workflows saves time, and enhances productivity. For businesses seeking an integrated approach to social media management, an all-in-one tool proves invaluable in optimizing efforts, fostering engagement, and facilitating informed decision-making to drive meaningful results in the dynamic realm of social media marketing.

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